Support

I paid for Premium but it still shows as locked

Open Settings inside the app and tap Restore Purchases, making sure you are signed in with the same Apple ID or Google account you paid with. If it still does not unlock, email us with the store receipt and we will sort it out.

There is no sound

Check the device is not on silent, and that the volume is up while the app is open. On iPhone, the physical silent switch mutes app audio. If only some words are silent, tell us which level so we can check the recording.

My child's progress disappeared

Progress is stored on the device. It is lost if the app is uninstalled or if you switch device while using Guest mode. Creating a free account keeps progress tied to that account instead.

How do I cancel Premium?

Cancel from your App Store or Google Play subscription settings — not from inside the app. Access continues until the end of the period you have already paid for.

Can two children share one account?

Yes, though they will share one progress track. Separate device profiles keep their stars separate.

Does the app work without internet?

Yes. Every activity and all audio works offline once the app is installed.